Shipping Information


FREE UK 48 hour tracked delivery on all orders over £40 ordered through our website

United Kingdom 24 Hour Tracked    £4.50

United Kingdom 48 Hour Tracked    £3.50

United Kingdom Express Delivery  

(Royal Mail Special Delivery 1pm)    £7.50

Europe                                               £9.00

Worldwide                                          £10.00


Please note: Orders placed after 3pm will not be sent until the next day. Orders placed after 3pm on Friday will not be sent until Monday (excluding bank holidays).


Worldwide Delivery
We ship with Royal Mail International offering a service which ensures your goods arrive promptly and securely. When your order is dispatched you will receive an email enabling you to track the status of your consignment online.

Restrictions & Taxes
It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Otterburn Life invoice. Please check the Royal Mail website for more information about international charges if you are unsure. For US shipping if the value is under $200 USD you will not have to pay duties, over this amount you will have to pay import tax


Returns 
We will refund or exchange any items that are returned in an unused, as new condition and are returned within 28 days of delivery. We recommend that you use registered post or guaranteed delivery as we cannot be responsible for goods lost in transit whilst being returned to us. We are unable to refund any return postage or delivery charges. A re-delivery charge (at our standard rate) is applicable to all items returned for exchange or refund.

Faulty Items
We will replace any faulty items and will refund any reasonable carriage cost. Please contact us by telephone before returning the faulty item. Any returns should be sent to the address below with an explanation as to why the item is being returned and whether an exchange or refund is required.

Otterburn Mills Ltd.
Otterburn,
Northumberland.
NE19 1JT

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